Absolute Worldie Ltd Returns Policy 2023
HOW LONG IS YOUR RETURNS PERIOD?
Any unwanted product must be returned within 30 days from when your Absolute Worldie order is delivered (if the order was placed online) or was purchased (if you bought the items from a Retail Store).
WHAT ITEMS CAN I RETURN?
We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule:
- If an item is marked as 'Final Sale', this item is non-returnable.
- Socks can be returned if they are sealed in their original packaging.
- Personalised items can't be returned.
To receive a full refund on eligible returns, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.
CAN I COMBINE MULTIPLE RETURNS INTO ONE RETURN?
Returns registered separately can't be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process, so please package separately!
Please retain any proof of return postage receipts as we may need to view these as part of your return.
If you've already sent back multiple returns in one package, let us know so we can look into this for you.
WHAT IF MY ITEM IS DAMAGED?
We're sorry if you've received a faulty item! There's no need to return the item to us at this stage.
Unfortunately, we're only able to help if you purchased your item(s) from us directly. If you purchased from a third-party retailer or reseller, we'd recommend contacting them directly.
If you've purchased your item from our official web store www.absoluteworldie.com, or event/pop-up, send us a message and we'll look into this for you.
Please send our Customer Support Team:
- Your name and email address
- Order number
- Item name/description (if known)
Photos that show:
- The fault as clearly as possible
- Full-length photo of the item
- The Absolute Worldie logo and label
All claims for orders arriving with damaged or wrong items must be made within 7 days of the delivery date. For any other questions, please contact team@absoluteworldie.com.
